Frequently Asked Questions
Expert answers for your next great adventure.
Does Mount Everest offer international shipping for heavy gear?
Yes, we ship our professional climbing and sports gear globally. Shipping costs and delivery times vary by destination and the weight of the equipment.
What is your return policy for technical outdoor apparel?
We offer a 30-day return policy on all unworn apparel with original tags attached. Please note that safety equipment, such as climbing harnesses and ropes, cannot be returned once opened.
Are the products sold on Mount Everest covered by a warranty?
All our premium sports equipment comes with a standard 1-year manufacturer warranty against defects. Some elite brands may offer extended lifetime coverage.
How do I know which size of mountaineering boots to order?
We provide a detailed sizing chart on every product page. We recommend measuring your feet with the technical socks you plan to wear to ensure the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm for high-value gear.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.